We’ve gathered answers to some of the most common questions below. If you don’t see what you’re looking for, our team is always happy to help.
Frequently Asked Questions
Getting Started
WHAT TO EXPECT & HOW TO PREPARE
How do I book my first visit?
You can book Group Classes and Physical Therapy directly through our app or website. Private Pilates sessions are booked by our client care team — please complete our intake form and we will be in touch!
What should I do before my first session?
We’re excited to have you.
For Pilates:
Please arrive 5–10 minutes early to breathe, stash your belongings, and get oriented in the studio. We have a bathroom and changing room (no showers) and offer complimentary water. Grip socks are recommended (not required).
We encourage you to unplug for the hour — phones silenced and tucked away in your cubby — so you can be fully present in your practice. Come with a beginner’s mind, and we’ll guide you from there.
For Physical Therapy:
Please complete all intake forms before arriving so we can use your time together efficiently. Wear comfortable clothing that allows for movement and assessment, and plan to arrive a few minutes early.
Where are you located and where do I park?
We are located at 18 N. Fort Thomas Avenue, Fort Thomas, KY.
- Pilates: Suite 305
- Physical Therapy: Suite 310
Street parking (N Ft. Thomas Ave): Enter at street level and take stairs to the 3rd floor; we’re at the end of the hallway. Lot parking (via Miller Lane): Turn right into the back lot, enter on ground level, then take stairs or elevator to the 3rd floor.
Services
PILATES, PRIVATE TRAINING, & PHYSICAL THERAPY
What’s the difference between Group Classes, Private Sessions, and Physical Therapy?
Group classes offer structured, instructor-led movement in a shared setting. Private sessions provide individualized coaching tailored to your goals. Physical therapy focuses on evaluation and treatment of pain, injury, and movement concerns.
If you don’t know where to begin, our team can help you choose the best starting point.
Is Pilates appropriate for beginners?
Yes. Many clients begin with little or no prior experience. Our instructors offer guidance and modifications so you can move safely and confidently.
Start with Fundamentals
We suggesting joining our complimentary Fundamentals class — a small-group session designed to help new clients feel confident and prepared before stepping into our full schedule.
This session is offered Wednesdays at 6:00pm (reservation required). In Fundamentals, you’ll learn how to set up the reformer, how breath leads movement, and how to move with stability, ease, and confidence.
I’m expecting or postpartum. Can I still take a class?
Yes—with medical clearance. Every pregnancy and provider’s guidance is different, so we follow your doctor’s recommendations to keep you safe. New to Pilates or the studio? Start with a Private Session or Physical Therapy evaluation to learn your modifications. Group classes: With clearance, book PAUSE, BEGIN, or FLOW; please avoid BURST during pregnancy and in early postpartum.
Always tell your instructor how you’re feeling so we can modify as needed.
Scheduling & Policies
APPOINTMENTS, CANCELLATIONS, & WAITLISTS
What is your cancellation policy?
Physical Therapy and Private Sessions require at least 24 hours’ notice to cancel or reschedule. Cancellations within 24 hours are charged 50% of the session fee. No-shows will be charged the full service fee.
Group classes require at least 8 hours’ notice and must be canceled through the app. A late cancellation forfeits the class credit. Unlimited members are subject to a $10 late cancellation fee and $18 no-show fee for group classes.
We understand that life happens — if you’re dealing with an emergency, please reach out to our customer care team.
How do waitlists work?
Join the waitlist in our app (an active credit is required). If a spot opens, you’ll be auto-added and notified by email/text. If you’re moved into class, late-cancel and no-show rules apply; if not, your credit remains for future use.
Looking for a private session? Please complete our intake form and we will be in touch.
Do class packages and memberships expire?
All memberships and packages activate on the date of your first class.
New Client Special: 3-Class Intro is valid for 30 days from your first visit.
Private First Session should be scheduled within 30 days of purchase.
Memberships: Credits do not roll over and cannot be extended outside the monthly billing period.
Packages: Expire 6 months from your first class on the package.
All sales are final; we can’t refund or extend active series.
How far in advance can I book?
Booking windows vary by service and membership type. Most clients can book several weeks in advance through the app.
Support & Payment
PAYMENT, INSURANCE, & HELP
Do you accept insurance?
We are a cash-based practice to provide personalized, unhurried care. We do not bill insurance, but we can provide a superbill for potential out-of-network reimbursement.
What payment methods do you accept?
We accept checks, major credit cards, and HSA/FSA cards.
Can I use HSA or FSA funds?
Yes. HSA and FSA cards may be used for eligible services. Please check with your provider for coverage details.
What’s the best way to contact you if I have questions?
You can reach our team through the Contact page, Inner Vision app, email, phone, or in-studio. We’re always happy to help guide you!
